CVM Student’s Article Featured
in Online News Magazine
University of Missouri College of Veterinary Medicine student Dane Foxwell aspires to become a consultant and established speaker someday. His mentor, Andy Roark, DVM, advised him that before becoming a speaker, one must first be a writer. Foxwell took the advice to heart, and with Roark’s assistance, researched and wrote an article that he submitted to online news magazine Veterinary Economics, a dvm360 publication.
The article, “Sell veterinary clients on your service,” was recently published with Foxwell and Roark sharing the writing credit. Foxwell said Roark asked him what he was passionate about, which led him to focus the article on providing excellent customer service.
“Veterinarians are doctors by training,” Foxwell said. “One thing they are not trained in is customer service. I'm interested in customer service because I feel it’s an area I can help veterinarians increase their value to clients while moving the profession forward as a whole.”
A native of Maryland, Foxwell earned a bachelor of science in biochemistry at Mount St. Mary's University in his home state before beginning his veterinary studies at the University of Missouri. At the CVM he served as President of the Student Chapter of the American Veterinary Medical Association from 2012-2013, he also became active in the Dental Club and the Veterinary Business Management Association (VBMA). It was through the VBMA that Foxwell met Roark, who practices in South Carolina and is the founder and managing director of a veterinary consulting firm. Roark was a guest speaker at a VBMA meeting.
“I quite literally went up and asked him if I could come sleep on his couch and do an externship with him that would focus on the business and consulting side of veterinary medicine,” Foxwell said. “Though I knew little about him at the time, I could sense that he was passionate about his work, improving the profession and veterinary medicine.”
Now in his fourth year at the CVM, Foxwell said that after graduating next spring he would like to practice general small animal medicine with a focus on feline health. He also has an interest in orthopedic surgery as well as business. Foxwell plans to continue writing and is already at work on a second article.
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